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Return/Exchange Policy

We want you to be completely satisfied with any purchase you make from us. If there is a problem with an item please return within 30 days from the date of purchase and we will gladly issue you a refund or exchange your item. 

Merchandise returned within 30 days and in new, unwashed condition may be returned for a full refund or exchanged for another product. 

After 30 days, all returns must be approved by customer service. All approved returns after 30 days will result in a store credit for the original purchase price. 
Unfortunately customized items are not eligible for exchange/refunds unless there is a problem on our part. (Defect in item, misspelled customization etc.) If it is simply too large/small we are unable to receive it back. Before getting any items customized please take a look at the sizing chart available on each item. If you have any questions about the fit please give us a call or email us. 
Burnout Bargains: All items are sold AS IS and all sales are final. No returns, refunds, or exchanges will be made on these items. 

Please contact customer service at info@offroadvixens.com for more information on returning an item. 
Please complete our Exchange/Return form and include it with your package to assure proper credit for your item:
MERCHANDISE RETURN FORM

FOR EXCHANGES:

Please send an email noting items you wish to return and the sizes you would like to exchange for to info@offroadvixens.com. That way we can hold those items for you in case of low stock. Or we will let you know if they are out of stock completely. 

Then send the return items to: EXCHANGE
OFF-ROAD VIXENS
111 N Vista Road
Suite 1C
Spokane Valley, WA 99212

For returns and exchanges, the customer pays to send the merchandise back to us and on exchanges we will ship the corrected items free of charge.
 


FOR RETURNS:

Please send the return items to: RETURNS
OFF-ROAD VIXENS
111 N Vista Road
Suite 1C
Spokane Valley, WA 99212

Once received your credit card or PayPal account will be credited.
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