Shipping Policy
WHEN WILL MY ORDER SHIP?
Most orders ship within three business days. If you order will not ship within the three business days you will be notified by email of the delay and be given an expected ship by date.
HOW DO I CHECK ON THE STATUS OF MY ORDER?
When your order ships you will receive a shipment confirmation in the form of an email and/or a text message. If you have not received a notification past 72 hours please don't hesitate to reach out to us at info@offroadvixens.com
ONCE SHIPPED WHEN CAN I EXPECT TO RECEIVE MY ORDER?
You will select how your order will ship at checkout. This will determine your price as well as
show your estimated shipping time.
WHAT HAPPENS IF MY PACKAGE SAYS DELIVERED BUT I DON'T HAVE IT?
Unfortunately we have no control over your package once it leaves our warehouse. If we could personally deliver all your precious packages we would! That being said it does occasionally happen that the Post Office makes a mistake or some less than honest person helps themselves to your recently delivered package.
So what can you do?
- Check in and around up and down and with your neighbors to see if your package was misdelivered close to home. 9 times out of 10 the mail person just delivers to the wrong house in your neighborhood.
- Submit an online Missing Mail Help Request form or contact your local Post Office to help locate your missing item.
- If you have submitted your missing mail request form and you are still unable to locate your package after 7 business days please email us at info@offroadvixens.com and we be happy to work with you to find a resolution.
DO YOU SHIP INTERNATIONAL?
Yes we do! If your country is not an option let us know and we will add it.
Customer is responsible for all import taxes and duties. Our website charges for postage only.
