Most orders ship same day if placed before 2pm PST. However, please allow up to 72 hours before checking on your order as we may be waiting for an item to return to stock. If you order will not ship within the 72 hour time frame you will be notified by email of the delay and be given an expected ship by date.
HOW DO I CHECK ON THE STATUS OF MY ORDER?
When your order ships you will receive a shipment confirmation in the form of an email and/or a text message. If you have not received a notification past 72 hours please don't hesitate to reach out to us email@example.com
ONCE SHIPPED WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Most domestic orders are shipped USPS priority mail with standard delivery in 2-3 days in the contiguous U.S. However, depending on shipment cost some orders may be shipped UPS ground with a slightly longer delivery time. Your shipment tracking information will be sent with your shipment confirmation.
WHAT HAPPENS IF MY PACKAGE SAYS DELIVERED BUT I DON'T HAVE IT?
Unfortunately we have no control over your package once it leaves our warehouse. If we could personally deliver all your precious packages we would! That being said it does occasionally happen that the Post Office makes a mistake or some less than honest person helps themselves to your recently delivered package.
So what can you do?
Check in and around up and down and with your neighbors to see if your package was misdelivered close to home. 9 times out of 10 the mail person just delivers to the wrong house in your neighborhood.
If you have submitted your missing mail request form and you are still unable to locate your package after 7 business days please email us at firstname.lastname@example.org and we be happy to work with you to find a resolution.
DO YOU SHIP INTERNATIONAL?
Yes we do! If your country is not an option let us know and we will add it.
We also have a special shipping rates for our friends to the North.
We are very excited to announce we now have a way for you to prepay your duties and taxes at a low flat fee. Our low flat fee covers all taxes free and clear including duties and value added taxes (VAT).
This will allow you to receive our products without the enormous taxes and duties that usually accompany purchasing product from the US and... it's prepaid so it will just get dropped off at your specified shipping address. The fee of $6.95 will be included in your shipping costs upon checkout up to 4 lbs, above 4 lbs there will be a $13.90 flat fee. After checking out there is nothing special to do on your side.
We want you to be completely satisfied with any purchase you make from us. If there is a problem with an item please return within 30 days from the date of purchase and we will gladly issue you a refund or exchange your item.
Merchandise returned within 30 days and in new, unwashed condition may be returned for a full refund or exchanged for another product.
After 30 days, all returns must be approved by customer service. All approved returns after 30 days will result in a store credit for the original purchase price.
Please contact customer service at email@example.com for more information on returning an item.
Please complete our Exchange/Return form and include it with your package to assure proper credit for your item:
Please send an email noting items you wish to return and the sizes you would like to exchange for to firstname.lastname@example.org. That way we can hold those items for you in case of low stock. Or we will let you know if they are out of stock completely.
Then send the return items to: EXCHANGE
OFF-ROAD VIXENS 111 N Vista Road
Suite 1C Spokane Valley, WA 99212
For exchanges, the customer pays to send the merchandise back to us and we will ship the corrected items free of charge.
Please send the return items to: RETURNS OFF-ROAD VIXENS 111 N Vista Road
Suite 1C Spokane Valley, WA 99212
Once received your credit card or PayPal account will be credited.